Pure Leisure Group – Coronavirus

Please be aware that it may take longer for us to respond to your enquiries than usual. We are dealing with an extremely high volume of calls/ emails and are trying our best to prioritise those holidaymakers with immanent arrivals on park.

23rd March 2020

These are unprecedented times in which we all have a responsibility to consider not just ourselves but society as a whole, with that in mind at Billing Aquadrome we are having to make some difficult decisions/ take actions which were unimaginable a few weeks and days ago.

It is with a heavy heart that we must announce that we have closed all facilities on park with immediate effect.

We are communicating with all holiday home hire, touring, camping and glamping bookings arriving before 1st June 2020 with an offer to transfer their booking to later on in the season. No arrivals will be accepted after today, Monday 23rd March. We are prioritising imminent arrivals, if you have a holiday booked with us between now and the 1st of June we politely ask that you wait for us to contact you. The phone lines are extremely busy and we will try our best to contact you as soon as possible. If you have a holiday booking please wait to be contacted by our team as our phone lines are currently extremely busy.

We are also asking all private holiday home owners to heed the government’s advice on non-essential travel. As a company we are following Government guidance to protect people from the potential spread of Coronavirus. It has been a very hard decision for us to make however, the health of our holidaymakers and owners is our number one priority at this time and therefore it is our responsibility to help restrict unnecessary travel.

We look forward to welcoming you back to park again later in the year and hope you stay safe during this difficult time. If you require any additional information or guidance please contact the park direct on 01604 408181.

21st March 2020

Following the latest Government announcement yesterday evening it is with a heavy heart that we have to inform our loyal and supportive customers that our leisure facilities, including The Venue, The Willow and the swimming pool will now be closed until further notice. The Venue will continue to operate its takeaway service and frozen meal services. Unfortunately due to this closure our events including the St Patrick’s Night party due to take place this evening; we off our deepest apologies for any inconvenience this may cause.

Despite our leisure facility closure, Billing Aquadrome Holiday Park is still open. Therefore owners can still enjoy their holiday home and holidaymakers may still holiday with us during this period.

Please bear with us, more information will be available over the next few days. We thank you for your continued support and understanding during this difficult time.

We look forward to welcoming you all back as soon as possible.

If you have any enquiries please email us at info@pureleisuregroup.com or alternatively if you have any queries regarding your holiday booking please call us on 01524 781453

17th March 2020

Are Pure Leisure Parks open for holiday guests and owners?

Our Parks are open as normal welcoming holiday guests and owners. Government statements regarding Coronavirus are reviewed daily to ensure the best advice is provided.

In the unlikely event our parks do close we will be in touch with all holidaymakers who have booked to confirm their options.

I am concerned that my holiday may be cancelled because of Coronavirus what happens next?

Be reassured that if one of our Holiday Parks has to close for a period of time you will be offered the opportunity to carry over your booking to a future date or take a break at one of our other Holiday Parks.*

If you decide you would like to cancel your break and your chosen Holiday Park is open our stated cancellation charges will apply.

*Subject to availability at time of booking. Note that tariffs may be higher at certain times of the year resulting in an additional payment to secure your booking.

Will any special conditions be in force during my holiday?

No just common sense!

Please be advised that our priority lies with imminent arrivals, therefore if you have any concerns regarding your holiday booking please call our Reservations Team for further advice on 01524 781453 or email – enquiries@pureleisuregroup.com

At busy times it may take a little longer to respond so please consider email instead.

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