Ownership 01604 340462

Holiday 01524 917311

Covid-19 Updates

Good news – in line with the Government announced roadmap,  we are planning to open all of our parks to both Owners and Holidaymakers in self-contained accommodation from the 12th April 2021. The opening dates of all shared facilities at our parks will follow, after the 17th May 2021 including camping and caravan touring with no onboard facilities. To view our Covid-19 FAQ’s please click here.

 

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Pure Leisure Group Coronavirus update 23rd February 2021

Good news – in line with the Government announced roadmap,  we are planning to open all of our parks to both Owners and Holidaymakers in self-contained accommodation from the 12th April 2021. Please note that the opening dates of all shared facilities at our parks will follow, after the 17th May 2021 including camping and caravan touring with no onboard facilities.

The below FAQ’s have been updated in accordance with the latest government roadmap. For clarity, you can find more information on the following link – https://www.gov.uk/government/news/prime-minister-sets-out-roadmap-to-cautiously-ease-lockdown-restrictions 

A polite reminder to all Holiday Home Owners & Holidaymakers that Billing Aquadrome is still closed. We are hoping to reopen the park to Owners and Holidaymakers in self catering accommodation on the 12th April 2021

 

Covid-19 FAQs – Holiday Home Owners

1. Can Holiday Home Owners come to the Holiday Park to use or visit their Holiday Home?

In line with the Government announced roadmap, we are planning to open all of our parks to Owners in self-contained accommodation from the 12th April 2021. Until this date we advise owners not to travel to our parks. In Scotland, residents are advised against non-essential journeys to other parts of the UK until 26th April 2021.

2. Can Holiday Home Owners stay on the park during lockdown?

Regretfully the answer to that question is no, with the following exceptions;

‘Accommodation providers should only open for those who:
• are unable to return to their main residence
• use that accommodation as their main residence
• need accommodation while moving house or attending a funeral
• need to self-isolate as required by law
• need accommodation for the purposes of their work, or children who need accommodation for the purposes of education
• are elite athletes, their coach or (in the case of an elite athlete who is a child), the parent of an elite athlete, and need accommodation for the purposes of training or competition
• are currently in that accommodation at the time when national restrictions come into force
• are visiting from abroad on holiday or for work purposes
• are being provided accommodation to relieve homelessness’

3. When will the Holiday Park Reopen?

In line with the Government announced roadmap, we are planning to open all of our parks to Owners in self-contained accommodation from the 12th April 2021. Until this date we advise owners not to travel to our parks.

Covid-19 FAQs – Holidaymakers

1. When will the Holiday Parks be open for arrivals?

In line with the Government announced roadmap, we are planning to open all of our parks to Holidaymakers in self-contained accommodation from the 12th April 2021. Holidaymakers must come from one household in accordance with government guidelines. Please note that the opening dates of all shared facilities at our parks will follow, after the 17th May 2021 including camping and caravan touring with no onboard facilities.

2. Can I make a booking now?

Yes, you can book holidays for the latter part of 2021 online using the following link www.pure-leisure.co.uk/holidays or by contacting our Holiday Reservation Team by telephone – 01524 781453.

3. If I book and lockdown measures are extended again can I change my Holiday dates?

We know that things are a little uncertain at the moment, but you can book with confidence thanks to the Pure Leisure Promise. If you need to change your booking, you can transfer your deposit and balance up to 10 days* prior to arrival. The Pure Leisure Promise is available on new bookings arriving from 2nd of December 2020 – 31st January 2022. Terms and conditions apply, find out more here – www.pure-leisure.co.uk/offer/pure-leisure-promise/

4. What facilities will be open at the Holiday Park?

Facilities across Pure Leisure parks such as Leisure facilities including Pools, Bars, Restaurants, and Spa’s remain closed. Please note that the opening dates of all shared facilities at our parks will follow, after the 17th May 2021 including camping and caravan touring with no onboard facilities.

For more information on swimming at Billing Aquadrome click here

5. Will I have to stay in my Holiday Caravan or Lodge for the duration of my stay after the parks reopen?

You will be free to enjoy your stay at our Holiday Parks in self-contained accommodation provided that you observe the Government social distancing guidance that is in place at the time of your Holiday. You should also practice good hygiene and cleaning procedures just as you would at home. One-way systems may be used in some areas of the park to ensure social distancing can be complied with. For example, this may apply to dog walking areas and nature trails.

 

 

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Pure Leisure Group Coronavirus update 23rd February 2021 Good news – in line with the Government announced...

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